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Joined 1 year ago
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Cake day: July 4th, 2023

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  • The biggest problem I see with this is the scenario where calls are recorded. They’re recorded in case we hit a “he said, she said” scenario. If some issue were to be escalated as far as a courtroom, the value of the recording to the business is greatly diminished.

    Even if the words the call agent gets are 100% verbatim, a lawyer can easily argue that a significant percentage of the message is in tone of voice. If that’s lost and the agent misses a nuance of the customer’s intent, they’ll have a solid case against the business.


  • I did phones in a different century, so I don’t know whether this would fly today. But, my go-to for someone like this was “ok, I think I see the problem here. Shall we go ahead and fix it or do you need to do more yelling first?

    I can’t remember that line ever not shutting them down instantly. I never took it personally, whatever they had going on they were never angry at me personally.

    Then again, I do remember firing a couple of customers (“we don’t want your business any more etc”) after I later became a manager and people were abusive to staff. So you could be right, also.



  • The author has a MacBook and has discovered that the new Apple Silicon is terrible for games. Particularly 32-bit games. It turns out Valve hasn’t re-made these 10-20 year old games to compensate for Apple’s hardware compatibility changes.

    Somehow, that’s Valve’s fault and a sign that they’re going down the drain.


  • It isn’t a monopoly though. Even ignoring the Blizzards, Epics and GOGs of the web, any developer can host their game on their own Web site and market it completely independently of Steam and keep 100% of their takings.

    The monopoly on storefront argument holds water in mobile land where side-loading a game is not possible/easy. In the world of computers though, I don’t think the same standard applies.


  • That data is valuable, but I’m unconvinced that it belongs to Reddit. They didn’t create it.

    I also don’t believe it should be free/legal for someone else to come along and take all that data off Reddit. While it was provided to Reddit by its creators, they haven’t consented for it to be used by another party.

    How you go about stopping that, I have no idea. How you go about monetising Reddit, I’m not sure about that either. It isn’t by claiming you own everything though. Yes, you own the platform. But not the people, nor what they post. And those are the things that attract visitors.


  • Choice recommends the Sennheiser HD range (HD 300, HD560S & HD 599). The 560S won out with quality of sound and bang-for-buck.

    Their Headphones study actually surprised me, I rock a pair of Jabra Elite Active 3’s as my daily, and Choice really hated the sound quality. I’m obviously no audiophile, as I love my Jabras. They also didn’t love the Sony wh-1000xm range, which was the biggest surprise as they’re by far the most popular headphones I see among my colleagues.



  • Australia has Choice. It is funded and independent by being a paid/subscriber service, though being a member is not expensive. Choice is pretty well-known, as when a product wins a recommendation it is prestigious. Therefore, the manufacturers will proudly put a Choice logo on their ads to assure consumers that their product is good.

    I can’t see Choice going away, as it’s a very good service and by far the most trusted source for unbiased reviews in Australia.





  • That’s where I started, of course - but you can’t combine -verb with -credential. It’s a silly limitation that seems to make sense to Microsoft. What you can do is configure a savecred which you can call with RunAs, but you then need to update that saved credential every time the password changes.

    I do have a $Credential object that has been pulled out of the password safe that has elevation permissions, but can’t seem to apply it non-interactively or without being in an elevated session. This appears to be by design. Not that I intended my comment to turn into a support question. 😀



  • At that point, the OS will be 10 years old, and was a free upgrade for anyone running Windows 7 or later. It’s plausible to not have paid a cent for your OS for 15+ years by 2025.

    If you’ve bought a new computer with Windows since 2021, you’ll have v11 anyway and won’t be affected.

    Frankly I have to hand it to Microsoft - they’ve been generous with OS support. The pessimist/pragmatist part of me puts it down to upgrading old OS’s to combat their reputation as being the cause of worms/viruses going mental on the Internet over the past decade or so. So it isn’t like they haven’t had ulterior motives.

    But yeah, I can’t really fault them for this one.





  • For as long as Telegram has existed (a little over 10 years now), there has been a concerted effort to discredit it. Because of a game I played 10 years ago, I was on Telegram from its first month. A quick walk through that history:

    1. The guy who started Telegram was born in Russia, but he hasn’t lived there in almost a decade.
    2. He made his initial fortune making Russia’s Facebook. The Russian Government wanted backdoors into VK, and details on users. He refused to comply and was basically pushed out.
    3. He went to UAE, where he has lived ever since. It is here that he focussed on Telegram.
    4. Again, he refused to hand user details to the Russian Government, and the disinformation campaign began. The Russian Government has tried to block Telegram but has not been successful.
    5. There have been several posts over the years criticising Telegram, saying that it isn’t Open Source and that its encryption algorithm is prone to vulnerabilities, yet nobody has ever succeeded in breaking its encryption.
    6. Telegram is now more popular than Facebook Messenger.

    As to the criticisms around End-to-End encryption:

    • Chats don’t have E2E by default, but you can turn it on.
    • Telegram is the most feature rich messenger app - bar none. It is very easy to use, and I have a family chat going with over 1,000 photos in it and no hint of it costing money.
    • Telegram still tells governments to pound sand. They step in on the really bad stuff, but for channels that are bad/spammers, but for the most part, they leave the users be.

    I’d be quick to leave if Telegram gave me reason to, but it doesn’t. Its status as not-quite a big player keeps them innovating, and its founder’s attitudes leave me tentatively trusting that he’s going to do the right thing.