People forget, or just weren’t around, when only the rich had a mobile phone the size of waffle iron and it just made expensive calls. Even early cells had exorbitant rates for long distance conversations between states, so we had to wait until night when it was more affordable to talk. If I wanted to watch a specific movie, I needed a credit card with a $500 hold to rent a VHS player for 24 hours, and hope that Teenage Mutant Turtles wasn’t on a wait list. Ask Jeeves was better than encyclopedia brittanica, but digging deep required a trip to the public library. And scanning, copying, or printing anything meant driving to Kinkos with your checkbook ready. Anyone else remember pulling up MapQuest and writing down the directions before going someplace new?
Reminiscers can unplug, but I’m keeping my on-demand movies, cheap phone rates, endless knowledge, GPS, and streaming music.
HP lured me away from Apple about 15 years ago, with promises of better pay and benefits. I made the mistake of believing their lies, and proceeded to work in one of the most hostile environments I’d ever encountered. Aside from the open and constant sexual harassment, I was horrified to see customer service maliciously transfer callers to dead extensions or to the branch in the Philippines, then laugh about it. “Tech support” was for selling more products, not for resolving issues. Management was a shitshow of nepotism, falling-over-drunkenness, corruption, office affairs, and massive cover-ups.
I lasted 8 months, then I fled back to Apple, but I’ll never forget how HP blatantly loathed the customers.