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Joined 1 year ago
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Cake day: June 10th, 2023

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  • I don’t think it’s necessarily about replacing employees, at least initially. You’ll still have a cashier who would likely serve the role you described. But instead of getting to the speaker and having somebody say “please hold” while they’re taking cash, the AI will start the order and get it right most of the time.

    For the insurance example, not every insurance company has a portal. Many types of insurance are too unique to warrant building a portal. But parsing an email rather than building a front facing user interface is so much cheaper and easier. I just used this example cause I’m familiar with a similar project…


  • I don’t think the microphone quality will be an issue. Drive through intercom systems have been around a while.

    Accents might be, but that was an issue with things like Siri since the beginning and I can only imagine the technology has gotten better.

    I would expect the AI to integrate with a real person in case there are issues with the AI understanding the order.

    Unrelated to fast food, I think this technology is going to be implemented in a lot of places. An insurance company receiving an email with a description about a claim, for instance, will automatically put the claim in the system with all the details from the email. A user will do a follow up for accuracy, but as time goes on and that gets more dependable, the user will be much less necessary for this…