As if it wasn’t bad enough that they want me to use a random internet service to add a keyboard to a usb wifi receiver, they have the balls to put this for Firefox users. I clicked out of pure curiosity, as I’m not even remotely interested in involving a corporate internet service in getting my keyboard connected to my computer. This is the message you get now on Logi Options software if you have a Unifying Receiver: 
For the curious: https://logiwebconnect.com
EDIT: some people on the thread have brought up that the error message being displayed for Firefox users is due to the WebUSB API not being implemented by Firefox due to security concerns. This still does not justify having to use a web app to plug peripherals to a PC.
If your website doesn’t work with non-chromium browsers your website doesn’t work.
Well, no, this is using the WebUSB most likely which is not supported by Firefox. Regardless of the security implications of the WebUSB API, this is a Firefox specific issue
I thought that you have to open a website to connect some peripheral was the issue here. You should not need a browser for that at all. The issue here is very clearly Logitech.
Well this is true only in the sense that, half the available browser engines don’t support it.
72% of users use a browser that supports this API. They’re probably all Chromium-based browsers though. https://caniuse.com/mdn-api_usb
I run the website on Vivaldi and it didn’t work
Especially when there are things like Babel that make it fairly trivial to get your scripts working on all browsers.
“This browser does not support the application” No, the application doesn’t support the browser
Well, thanks for the hot tip to never buy a Logitech keyboard. I have a G604 mouse and it’s really been giving me a headache, it conveniently started double clicking right after Logitech’s in house warranty expired. A bit of internet research shows it’s a fairly common problem with the mouse, though it sounds like Logitech fights people tooth and nail about it when it expires within the warranty. Often people get the exact same mouse back and are told it doesn’t have any issues, yet it continues to double click. I really love the unlockable scroll wheel but between my mouse lasting just a year and now their web connect non-sense, I think I’ll be moving on from the brand. Don’t even get me started on their mouse software, they present Ghub bloatware as the solution, when the real answer to manage your mouse is the program they made for pro gamers called Onboard Memory Manager.
Ran into double clicking issues on my two G903s, eventually ended up putting some aftermarket switches on the second one. They would be the YIMAGUJRX RUNJRX Red Kaith GM 4.0 Mouse Micro Switches on Amazon. That was 2 years ago, longer than either of the two G903s lasted (and I did swap my first G903 switches with some Japanese omrons from Muccus brand, but they ran into the same issue after a while), so you might want to look into whether the G604 can use them. It’s ridiculous that the end user would need to end up learning how to solder and get soldering gear to fix a high end product after a year…twice…but here we are.
As for the Onboard Memory Manager, I’ll have to look into that one. I hate having to have GHub running lest I want a rainbow mess and no macros on my G903.
You can easily repair that mouse, it is so popular all the component are easily available in AliExpress
all you have to do is wait 3-6 months for shipping
They have it on Amazon for quadruple the price if you don’t mind selling your soul to the baldy.
Not the Logitech I became a fan of, glad they updated the name to Logi reflecting they’re half the company they used to be.
I miss the old Logitech software and Logitech Gaming Software, from like 10 years ago.
Now I can’t even launch the driver software to adjust my webcam or mouse behavior from my work computer because of legitimate Internet security settings preventing random background apps from exfilteating data, which is exactly what it’s trying to do.
Customer support of course blames the user for their app that will never finish loading until it talks to the mother ship.
In fairness to me this kind of thing is nothing new on Logitech’s part. Back in the XP/Vista days, Logitech refused to follow established usb standards for things like webcam’s and the like. So we depended on Logitech providing drivers, which they didn’t bother doing for a lot of their hardware beyond XP. So all of a sudden a 1 year old bit of hardware wouldn’t work on Vista because reasons.
Logitech and Creative Labs were the absolute worst for forcing proprietary tech and then refusing to support it properly.
So how long do you have left on your mouse subscription before it expires?
You gotta set up that monthly payment on your credit card!
Ok well as a Linux user I don’t get any of this. I connect to the keyboard with Bluetooth and it just works when you plug it in. There are no pop-ups or alerts to go to any web pages.
Just saying life is quite a bit better here in that regard.
My setup is based around Logitech Unified Receivers and my linux desktop. I use solaar for pairing, which offers more functionaliry that Logitechs own software does for Windows
Problem are extra funtionalities. I have a MX Mastee 3. Works perfectly on Linux, but is has a additional Button for the Thumb. Can’t be configured on Linux officially. There’s a third party script called Logiops. It sometimes work, but it’s not relieable either…
Ah yes, extra functionalities probably don’t work on Linux, thats true. I have gotten so used to that but it would be frustrating if I just bought a very expensive MX mouse of course.
I have just stopping buying those things so in a way I’m missing out, but I also don’t have to deal with this stuff. So its just pros and cons as usual.
Solaar is 100x better than the crappy official app.
Sounds like a reason for a refund and a very very salty review.
Same. Can be the best keyboard/mouse around, I wouldn’t care. I’d settle for anything that works well enough but doesn’t pull this shit.
Yeah it literally doesn’t work when thats happening.
I get this fun error:
Since I have no clue which random USB cable came with the keyboard I am locked out of the settings or updates for my 200€ keyboard.
God, I hate everything. Type C was meant to make everything easier, not fuck us over with non-standardized proprietary versions from every fucking manufacturer.
The physical format of connection has nothing to do with what is at play here, especially since USB-C is not actually used for this product, instead being a micro-USB connection
the problem is the scummy corporation that emphasizes anti-consumer practicesThe G915 uses micro USB from memory.
I’m happy with the logi peripherals that I own, but I don’t use windows or care for most of the extra features they come with.
Ah, my bad, I’ve never owned or looked into a G915 but just looked for a picture to make sure it was type c.
Logi must be sitting on stockpiles of mini USB connectors lol. Was so surprised that they were using them on modern stuff.
Even the superlight uses mini, it’s such a pain having everything else on my desk be type-c and my mouse requires an antiquated standard.
They can program a c cable to only work with their products?
No, but with how many conductors there are in it and how many standards it theoretically can support, they can be pretty creative with what and how they connect beyond standard USB.
Sometimes I think I might have spent too much for my FLOSS System76 Launch keyboard but seeing this kind of monopoly moat-building chicanery makes me feel better.
$285, Jeez.
You can never spend too much money on mechanical keyboards :D
meanwhile the $8 wired keyboard I bought is on it’s 6th year of dual booting windows/linux on a gaming rig
it also has a full numpad and volume keys, but unfortunately doesn’t light up like a 90s rave
Friend bought an Asus motherboard. In the user’s manual, in the pins layout section, there’s no instructions nor description of the pins, but instead a QR code and a text that tell you to scan it for the Pins Layout instructions. (Note: The page is mostly blank and have tons of empty space, beside the QR code and the little small print texts). Scan The QR code, lead to a page to download another PDF. Open the PDF, it have one single page showing the Pins Layout description. (That only took half of the page)
And my friend wonder why I got so mad.
You just know that that page will be gone one day and then nobody will ever be able to find that pinout anymore
Not to mention that nobody knows what other code that QR code might have run on their device when it was scanned.
QR codes themselves are a security problem.
QR codes just store a text string, so it’s down to the client to interpret the string and execute it in a safe manner
As a public service, we should set up clearly named torrents of files like this.
Print the page and save it in a box so you can be a hero in 20 years.
This is reminding of how pissed off I am with Adobe recently after using After Effects a lot, documentation, or lack thereof. It’s really hard to find instructions on what a given effect does, or how to use it. Each effect in the effect panel in After Effects itself has an about button in a context menu, but it’s a credit for the author of the effect which is useless and weird anyway because aside from some exceptions the credit is ‘Adobe’ . There’s no locally supplied electronic document for the user manual, it’s all online. That’s frustrating enough, but there doesn’t really seem to be any one single user manual, there’s lots of different things with similar names but with widely varying degrees of detail. Sometimes if you happen to accidentally stumble on to the right section of Adobe’s site that has a list of effects and also details about them (there’s at least one page which just lists them) the degree of detail is variable in the extreme. One effect I tried to use didn’t have any user reference and the best I could find on Adobe’s own website was a dead link to a forum post (not Adobe’s forums, a random internet forum) which I was eventually able to find myself through Google and then recover the video via youtube (the original of course was long since not on that site). That video also, while very helpful, wasn’t even entirely correct because the author of the effect responded to the forum post many years ago to correct some incorrect information in the tutorial.
I was already furious at this fucking joke of an attempt at documentation of their own software, but I looked up more videos, all from around 2008-2009ish and in those videos, the user was running the Adobe Creative Suite software that used to come in a box before Creative Cloud and they were able to open up a real user manual that came with the software which had documentation for the very effect that they were able to browse to demonstrate some of the concepts for its proper use. WTF!? They had documentation already written and then revoked access to it! Why!? What’s the point? Ant they have the documentation for the effects in some form albeit varyingly useful, on their website, why can’t they just collate it in to a PDF and package with the application download? Resolve does, I use it often. It’s so unprofessional to rely on random internet forum posts from decades past in lieu of proper documentation. People lament users not RTFM well I literally couldn’t.
I’m spitting at my screen like it’s adobe’s face while reading all that
I can sort of see the reason behind it. If they’re hosting the manual then they can keep it updated (typos/mistakes/changes etc.). Printed manuals can become outdated by the time it reaches the buyer.
What they should’ve done instead was to include a printed version, and then add a QR code to see the latest version online. That would’ve been very handy
If they’re hosting the manual then they can keep it updated (typos/mistakes/changes etc.).
This was never a problem with manuals when they were hosted offline.
Printed manuals can become outdated by the time it reaches the buyer.
What, the product magically changes during shipping?
Are they updating the pin layout after I bought the motherboard somehow? The dude didn’t say it was the whole manual. Just the pin layout on the actual hardware.
Even if it was the whole manual: the hardware won’t be updated. The BIOS could be, but that’s like one little section of the manual most of the time and would be the only thing to make sense to send a user to a webpage for. All the info about the physical thing will never change, so needing it online to be updated is unnecessary.
The thing is it’s not the entire manual, just one (half) single page that tell me which pins doing what.
The printed manual is for this specific model (with exact rev. Version) and with the rest of the information available.
The physical pins on this board is not going to randomly change themselves.
They used to force you to download a random app to get your peripherals connected, which was incredibly annoying for me. Didn’t think they could find a way to make things even more annoying. No more Logitech peripherals for me I guess.
Annoying for you but not for them. Instead of shitty apps, they can now just make shitty websites. It’s much simpler for them.
I was already moving toward never buying Logitech again, but this shit seals the deal.
Speedlink is my go-to.
Same man, I thought they were a great company. Bought a decent mouse died after 9 months. Any alternatives?
This recent trend of using the browser window to handle logins and authentication is lame. Several apps that I use at work use the browser for file tracking too. You open a shared file, which opens the browser, which then opens the program with the correct file. Like what the fuck? It’s lazy and annoying. They polute your workspace with open tabs that you never wanted. If they’re going to use the browser for handling everything, then just make it a fucking web app! But nooo! You need to download our program so that we can track you, even though we actually use the browser for all of the functionality.
Browser auth is easier to dev and more secure because SSL is pre-established. Browsers tend to get security updates more often and have built in cert stores. Browsers are so central to an OS nowadays that path traversal is easier to set up, relative to individual apps.
If every application had to write this functionally, companies would have to redirect dev focus away from their core services and, most likely, would be shittier (for a number of reasons). It would also lead to more OS bloat.
On the other hand, if every app was a web app they’d be able to track you even better than they do now (at least regarding human interaction with the app itself); it’s easy to set up an outbound block on an application that isn’t a browser. On the other hand, installed apps can establish persistence. Like how Logitech does with its options software (I fucking hate this behavior btw).
- Note that I’m not disagreeing with your opinion, just trying to enrich it
I understand that they’re leveraging the browser SSL for authentication. But there are ways to do that without opening another tab inside of your browser and then just leaving it there. They could handle those calls inside of an app window that loads whatever resources they need, or makes secure CURL calls, or whatever. There are a lot of ways to implement it that would result in a better UX. Yes I agree with you, they’re saving time by doing it the way they’re doing it. But I disagree that the UX should suffer because the business management wants the engineers want to save time. There are paths that address both issues. They may require some compromise, but the end experience for the user is superior. Maybe my ideas are dated, but I have always strongly supported the belief that user experience should be one of the highest priorities when building user interfaces. I think the problem is that we now live in a world with thoroughly entrenched tech companies, so they put UX third, knowing the user has very few options.
This is why google adding DRM to google chrome is another blow to firefox, website owner will definitly not want you to mess up with their site or block adds. and if you want to use the web you will have no option but chromium based browsers.
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They probably don’t care. They get paid hourly to ignore your tickets.
Exactly. Paying is the point
The individual person yes. For the corporation as a whole this is an expense they have to consider.
Unfortunately with the use of support bots or “A.I.” this strategy will work less and less…
